Human Services Today

Dedicated to the Improvement of the Human Condition

The premier, international, peer reviewed, on-line journal disseminating information about current theory and practice in the human service field.

Volume 2, Issue 2
Spring 2005

Janet W. Hagen, Ph.D.

International Editor
Alfred Kisubi, Ph.D.

Technical Editor
Susan R. Cramer, Ph.D.

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College of Education and Human Services, University of Wisconsin Oshkosh

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From the Editor
Hagen & Cramer
Welcome to the second issue of the premier international journal in Human Services! We have put together a dynamic array of articles. Everyone will find something of interest in this issue. We start with the invited article by Dr. Ann Frisch who shakes up the model of human services by suggesting that rather than resolving conflict in advocacy we might serve better by enhancing and focusing conflict. She is well-known for her expertise in the use of open records law. Articles on family as first culture, organizational development and student time issues are sure to stimulate discussion. We add two new features: In the Field and Web Resource Spotlight. In the Field is designed to feature an innovative program in the nonprofit sector. The Web Resource Spotlight editor, Dr. Susan Cramer, will help keep you current in technology especially useful in human services.

We have expanded our editorial board and are now represented in Uganda, Kenya, and Greece as well as the United States. We continue to need active and responsible editorial board members who encourage authorship especially in their geographic area or professional specialization.

In the first issue I spoke of the energy and immediacy of the electronic journal – and the exciting response to the first issue left us now doubt that this was a journal whose time had come!


Family and Community Advocacy: Human Services & Professional Leadership Course
Ann Frisch
Cooperation, collaboration and consensus-building are the means by which many human services conflicts are handled. In her Advocacy class, Dr. Ann Frisch, describes another way: embracing the conflict. The following is the course packet for the Advocacy course which covers, among other issues, freedom of information laws.
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Using Family Culture to Illustrate the Basics of Intercultural Interaction: An exercise to teach the problems and potential of cross-cultural interaction
Joe W. Hatcher, Jr.
Marguerite W. Parks
Karin Suesser
It is often difficult to teach intercultural concepts to students who have, or who think they have, few experiences to draw on. When Jane Elliott attempted to teach her White Iowa students about racial discrimination she chose an attribute they already possessed, eye color. This small element that is a part of every human became the basis of a powerful lesson in discrimination. Many of our students at a small Midwestern liberal arts college have had little direct experience with what they consider "other" cultures. Because of their lack of experience they often find it difficult to appreciate the importance of culture in their own lives and the lives of others. The exercise presented here uses a concept all students are to some degree familiar with, the family, to illustrate the problems and potential of intercultural interactions. This exercise has a number of possible applications, and has been well received by participants in a variety of contexts.
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Theories of Organizational and Social Systems: Utilizing Systems Theory in Evaluating a Case Management Governmental Organization
Michael R. Rose
This paper integrates seminal authors of systems theory and current research knowledge to evaluate a social service organization. Using systems theory, this paper presents a micro and macro analysis of a social service case management system to suggest a holistic approach that adds behavioral health services to home care for the homebound elderly. Changing from an industrial to an information age requires a cultural change of trust, for supervisors to learn and use counseling skills, and to manage for results.
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Pilot Study of Time Commitments of Students at Two Commuter-based Universities (CSUS & ODU): Undergraduate students in Social Work & Human Services
Dale R. Russell
This study examines undergraduate student time commitments at two commuter universities and the implications of these demands on student satisfaction with their experience in higher education.
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In the Field -- CHAPS Academy
CHAPS Academy is a non-profit organization providing equine assisted mental health services to individuals, families and groups who are experiencing difficulties at home, school, work or in the community as a result of behavioral, or emotional problems. CHAPS was founded to primarily serve children and their families who are dealing with issues such as attention deficit, oppositional defiant disorder, depression, anxiety, BI-polar disorder, autism, aspergers and attachment disorders; as well as the parenting and relationship difficulties that result from these issues.
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Web Resource Spotlight
Susan Cramer
Welcome to Web Resource Spotlight. Do you ever get overwhelmed with what is available on the internet? Do you wonder where to look for certain materials? Have you found fantastic resources and want to share your finds with the world? This column is a vehicle to do just that, share resources we have found useful. I will start off the sharing with three sites I use in my Program Planning and Evaluation class. Let me know what you think of these sites and what your favorite sites are. I’m always looking for fantastic resources and bet you are too. Email me your top picks at
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Upcoming Events

Call for Presentations --
Midwest/North Central region of Human Service Educators Conference
to be held April 7-9, 2005 in Evansville, Indiana at the Marriott Hotel. Presentation proposals due March 1, 2005. Call for proposals. Contact Deborah_L_Anderson@SPFLDCOL.EDU for more information.

Geography Workshop, Makerere University, Kampala, Uganda The objective of this workshop is thus to enable participants to improve upon the teaching and learning of Geography by adopting an Integrated Approach. It will also provide a forum for Geography teachers and teacher trainers to interact and share geographical knowledge and experiences. Abstracts due Febrary 28, 2005, Submission of papers April 30, 2005. Call for proposals. Contact Dr. Merab Kagoda for more information.

Conferences --
Southern Organization for Human Service Education 30th Annual Conference entitled "Creating a Safe Harbor: Crises and Opportunities in the World of Human Services," March 30 - April 2, 2005. Renaissance Portsmouth Hotel & Conference Center, Virginia's historic Olde Towne district. For further information contact Jill Jurgens, Ed. D. or visit the conference web site at


Midwest/North Central region of Human Service Educators Conference, April 7-9, 2005 in Evansville, Indiana at the Marriott Hotel. Contact Mary Hess, or Jim Tift (regional president) for more information.


Mid-Atlantic Consortium for Human Services (MACHS) Conference, April 15-17, 2005, at the Holiday Inn, Saratoga Springs, NY. The theme is "Creativity in Changing Times." For more information, contact Karen Nash or visit the web site at


The 2005 National Organization for Human Services Conference will be October 26-29, 2005 at the Hilton in East Brunswick, New Jersey. The Hilton East Brunswick is located in Central New Jersey, exit 9 off of the New Jersey Turnpike I-95 just minutes from Rutgers and Princeton University, Six Flag Great Adventure Theme park, Jersey Shore, Outlet shopping, Raceway Park in Englishtown, Meadowlands Race Track, Giant Staduim, PNC Art Center, two miles from downtown New Brunswick business center and State Theather of New Brunswick. Located only 20 minutes from Newark International Airport, 35 minutes from Manhattan, 30 minutes from Trenton and only 40 minutes from Philadelphia. Check for details.

Books and Journals:
Hostage and Crisis Negotiation Book Program
Call for Book Proposals -- See call
The Journal of Police Crisis Negotiations call for articles -- See call

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Human Services Today is a publication of the College of Education and Human Services, University of Wisconsin Oshkosh.

Page last updated December 2004